No service with extra charges

I ordered an additional line to my account at a new address. This was in November, they had not contacted me and could not help me till march. after a technitian came out he says that he cant pull the cable to my apartment i must pay an electrician to do so.. so what is \Installation"if not this. Now on my bill i have been charged for ADSL when my ADSL is with mweb and not through telkom. so what are you charging me for... Service is a disaster!!!! and there are people who know nothing at the call center and that isn't much help. """