No service whatsoever for a fault logged mid-December 2018

We have had no working telephone line since the 20th of December 2018. We have placed countless calls, logged faults, escalated those faults, and each time I ask for feedback, I get the same answer: "The technician is on site as we speak, fixing it." Really? Because it seems like this fictional 'technician' is always on site, yet I have not seen hide nor hair of any technician at my home, nor at our junction box (which incidentally, is across the road from my house). I have been more than patient and understanding - I get it, it's the festive season, it's busy, etc. But now I have to draw a line.

I have called, tweeted, and I have even slid into Telkom's twitter DMs! Let's see if we get a response on HelloPeter.