No service whatsoever

<p>I was in the Somerset Mall store earlier to fiind out if it would be possible to give me a printout of my statement. I was literally in there for 25 minutes, waiting IN THE QUEUE, only to be ignored by 3 staff members for the entire time. Before moving on to a client who was in the queue BEHIND me, I had to stop one of your staff members just to ask the question to avoid wasting any more time in that store. Now, I do understand that the store is busy, but is it really so difficult to serve people as they come or do they just pick random people out of the queue to help? This is not the fist time this has happened either. I feel like the service there is worse than pathetic. It is non-existant. If it weren't for the fact that ialready have 2 contracts with you, that place would NEVER see me again. The lack of customer service from a company like Telkom is disturbing as well as infuriating.</p>