JS
Juandre S

1 reviews | Active since Oct 2015

27 Oct 2015, 12:19

No Service whatsoever

I have been struggling with this one for over a week. I have paid my account but still my phone is suspended and no possible help to get it switched back on. I phoned the call center for days on end. I went into the Telkom mobile store just to get told they cant help me. I asked for a manager in the call centre. After holding for 10min get told that the management is in a meeting and will call me back - yeah right - Still waiting. . . I am a salesperson and need my phone to work. I have explained myself countless times. I just need my phone to work.

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Replies (1)
Telkom
Telkom's reply27 Oct 2015, 12:35
Official
Hello Rooiwil,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM161428.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team