NO SERVICE WHAT SO EVER!!!!

Hi There,

For a few months now I have been struggling with High Ping and Packet Loss on my ADSL connection. This issue occurs every evening from 7PM till 11PM and my line becomes unusable. I did log faults in January and it was fine for a month however the issue is back again. I tried to log a fault but the Telkom fault log on the website is down, the 10210 number you have to hold for 40 minutes before being helped. I turned to social media and the team is just unresponsive. This is by far the WORST service I have ever experienced. I can't even log a fault. Telkom please get back to me ASAP as this level of service is unacceptable!!!