No service. Weeks of no response on fault logged

I have logged 2 faults on my business line and adsl being out of order. Every time I call to get the status and a time when the issue will be resolved, aal they say is that the issue has been assigned to a technitian. Nobody has called me at any time to say that they are working on a solution. Every time I have to call te call center I am put on hold for 20 ro 45 minutes and all the agent says is that it has been escallated.<br> <br> Telkoms service has really gone down the dumps.<br> <br> Fault ***<br>