No service - want my money back

Since 26th Nov my Telkom line (voice and DSL) was down 15 times. This is totally unacceptable. Since 8 January I am even unable to log a call via the Telkom website. I am now getting a response advising no call can be logged as one was already opened on 8th January. I have repeatedly contacted the Telkom Contact Centre and visited a Telkom Shop for resolution, but alas. I herewith …: 1. Request Telkom to sort out the issue that they claim to be “working on” for the last 6 weeks 2. Refer to Telkom’s No service – no charge policy and demand Telkom to refund any fees that were or will be charged for services as from 8th January until the problem has been completely resolved. 3. Request that Telkom provides a single person to liaise with me until this issue has been resolved. (Telkom has proven that their currently preferred approach does not work).

Please get back to me asap.

Thank you kindly

WH