No service. Waiting for ADSL line to be transfered

3 week ago I app**** for my ADSL line to be moved from Telkom to another ISP provider. I went to Telkom shops twice and phoned telkom internet department 3 times and no one can give me an answer what is going on. I've been told that the system shows that it is in a process but why it takes over 3 weeks and not 48 hours as promised. I would like it to be resolved asap or at least get an explanation why it is not happening.