No service to old persons

I have a complaint about my TELKOM ADSL line and specifically against Mr Theo Wesley of the Menlyn Pretoria, Telkom Service centre on 09/05/2015. I am 68 years old and was just brushed off as an old man without even giving me the time to explain.<br> On the 6th MARCH I went into Telkom service centre and requested that my ADSL line speed be reduced from 4Mbps to 2Mbps because the line has been giving problems for the last 3 years.<br> Telkom service staff, quite an efficient lady, gave me order ref ***A). The line was in fact downgraded when I went onto the internet on the 12th MARCH.<br> My Telkom bill for March and April was still the price for a 4Mbps line. I phoned Telkom accounts and they said that they have not received notification of the change- contact Menlyn Service centre.<br> I went into Telkom Menlyn and was allocated to Theo. He looked at my account and said \Your line is still 4Mbps and your data bundle service provider is throttling the line. Contact them". I told him that I had contacted Afrihost"