No Service to area- 3 weeks

hello<br> <br> <br> The cables in the mayberry park, alberton area has been ****** for 3 weeks now and until today we still dont have any connectivity. This is the second time that this is happening and Telkom has failed to implement adequate secuirty measures to ensure that this does not happen again. The telkom management team and the call centre cannot provide accurate information about when the work will commence and will be completed. Currently the entire suburb is down and telkom prefers dragging their feet about it. Can the residents of Maybery park get a clear indcation of where the progress is and when it will be completed? Also what is being done to ensure that this will not occur again?