No service to a prospective customer

Since 09/06/2015 I have been struggling to get any assistance with installation of a line in my complex yet there are people who have the telkom line. I have been through numerous departments trying to get some assistance. They finally send a technician out who from the gate decided that we unable to get a line and have to get a wireless line or Bluetooth line (I don't know how that would work) meanwhile there are others in the same complex who has a telkom line. I then started on Facebook to find some relief to this matter only to receive the same message \we will provide you with feedback soonest"it's been over 4 months since I have requested on numerous occasions on Facebook. I just want a land line and yet I need to beg for service yet they claiming to pay attention to their customers and I want to be their customer but fail to receive any assistance. """