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morgan L

1 reviews | Active since Jan 2013

22 Jun 2018, 06:49

No Service Telkom Line Move Not Done

Good day.

On the 11th of June I app**** online for a telkom line move. The message I was given was that the line will be disconnected on friday the 15th June and re connected at the new property on the 18th of June. Today the 22nd of June still nothing has happened.

I haven't received a phone call from telkom regarding the line move to date. Nevermind within 48 hours as the website indicated.

I phoned telkom and was told the system shows at warehouse looking for spares.

What spares are needed? There is a existing telkom line in the new premises. They just need to switch the line to the new adress.

I work in the networking and telemetry industry and know exactly what is involved in a line move.

If you do something wrong from your side telkom is quick to jump on your case. But you never get service from the darn company.

Your service is utterly poor.......

Please assist with a immediate cancellation of my Adsl line. Why should I pay for something I cannot even use. I am going to reverse the debit order and dispute this till the highest level possible.

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Replies (3)
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morgan L's update05 Jul 2018, 11:10
Reviewer Update
Good day. Dont even bother. I sent back the debit order and filed a cancelation form. Why must I pay for a service if I cant use it. My line will be cancelled immediately and if you deduct money I will once again send back the debit order. I also lodged a complaint with icasa and the CGSO. Please cancel my line immediately and get out of my life. Telkom is the most pathetic and useless internet service provider in the country.
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morgan L's update01 Aug 2018, 06:22
Reviewer Update
Today the first. My telkom was deducted bouble. I will be sending back the bedit order again. I got a 4mb line from openserve and internet service provider from mweb. What a pleasure to work with them. Telkom please keep on billing me. I will be keeping on sending back your debit orders. Because you want me to pay for a service I do not have. My line was supposed to be moved on the 15th of June. But still no move only my new line with mweb. How do you expect me to pay for a service a have not recieved.
mL
morgan L's update16 Aug 2018, 09:36
Reviewer Update
Line move still not done. Now my new line that I got from.mweb is suspended due to non payment because I sent back the debit orders for this line that is still not installed. Icasa complaint laid this morning. Telkom will pay hell.....