NO SERVICE Telkom

Hi,

I signed up for a Telkom DSL line in June 2020, in July 2020 they came and installed the line and it was set up, after a few days of working and I mean a few days the DSL line went dead, it has now been 10 days with no service no callback and from the DSL website to Telkom website, calling them sending Whatsapp, they still have not fixed the problem. But that is not the worst when trying to cancel the non/no service you have to give a 30-day notice, I would like to know for what, the service is not working and I will not be paying for services I did not receive.