NO SERVICE TELKOM

On 15/9/2015 we reported our ADSL line being out of order. after 2 days we followed up because we still had no service. since then we followed up on a daily base, no feedback. Dr de Koker went to Telkom Centurion on Friday 16/10/2015 and spoke to the branchmanager who promised to give her feedback, no feedback. i phoned this afternoon and held on for 20 min and were cut off. phoned again and spoke to Ritesh who assisted in resetting the line but according to him the line is still faulty, he escalated a urgent email to Vusi, Koos and Harry who worked on the faulty line. the line belongs to a Dr room and we urgently need our internet. <br> <br> WHAT DO WE NEED TO GET SERVICE FROM TELKOM ???