BA
Bianca A

1 reviews | Active since Mar 2013

13 Jun 2015, 18:56

NO SERVICE TELKOM

Dear Telkom,<br> <br> ***<br> TELEPHONE LINE:***<br> EXCHANGE:BIRDSWOOD<br> <br> I Pay you R774 Monthly in full and on time for a 4 MEG Uncapped ADSL line and yet you leave me for a week without service. After more than 5 calls to your Call Centre and twice had to drive to your Telkom store, my problem is still not resolved. Telkom Technician was at my place of residence and could not provide a logical explanation for the problem. Then today I receive my account from you on time I might add and for the full amount. I had hoped your service would be so consistent I pay for with my hard earned money as your account to me.Please resolve my service you promised and highly recommend and market to us and if you cant please cancel my service.<br> <br> The ****** Customer.<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply15 Jun 2015, 08:21
Official
Hello BiancavanAnt,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team