No Service - Surprise, Surprise
<p>I guess I shouldn't be surprised by this in South Africa anymore. My Telkom Fixed Line and ADSL service stopped working last week Wednesday (8 Feb 2017). I called Telkom the following day to log the issue (597CRK090217). They checked the line and confirmed it was a Telkom fault and they would attend to it ASAP. On Friday (the next day) I received an sms stating the issue "was restored". So I called to ask what this meant. I was told that I had cancelled the issue. Excuse me?</p> <p>So I had to log a new complaint which I was told would be raised as extremely urgent as my wife has Skype Study Classes.. Up to this point, I had used 20 minutes of cellphone airtime - 921CRK100217.</p> <p>My wife called on Tuesday morning (14 Feb) to find out what was happening. She was informed that 2 technicians had been assigned to the fault and would resolve this ASAP (20 minutes of her airtime). It is now Thursday 16 Feb (8 days since my service stopped working) and we STILL have no service. Neither my wife nor I have anymore airtime to call Telkom.</p> <p>Will Telkom reduce my monhtly fee as a result of the fact that they have failed to provide a service for 8 days (and counting)? HAHA. Forgot for a moment which country I'm living in...</p> <p>This issue (921CRK100217) needs to be resolved IMMEDIATELY, as we've already had to pay for my wife's classes and we're literally giving away money for nothing right now.</p>
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Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
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We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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Typical. So I log an issue on social media and magically Telkom reacts. However, that doesn't mean anything positive happens.
I get a call from a Telkom technician with a serious attitude problem. He tells me he is at my house. I told him that they were supposed to call before they went, to ensure that somebody was at the house. He doesn't care. He's there now.
I get out of him that he is only allowed to wait for 20 minutes. So I tell him to wait and my wife will be there soon...hopefully. My wife gets to the house after 15 minutes and the damn technician is GONE, and while she was driving there, we tried calling the technician back on the number he called me on, but he didn't bother to answer.
So now, my wife is driving around the area trying to find the technician, while I phoned Telkom AGAIN. The lady informs me that she will send the technician and email. I ask why an email when she could call him. But she tells me cause he's hopefully still in the area at the Telkom box. She then apologises for the inconvenience. I'm sorry, but an apology doesn't cut it!
It's now been 9 days since I had ANY Telkom service. When a technician finally gets involved, he doesn't call to make sure somebody is there (as instructed) but just pitches up. He doesn't even bother to wait 20 minutes!!!!
Pathetic doesn't even BEGIN to describe this.
Typical. So I log an issue on social media and magically Telkom reacts. However, that doesn't mean anything positive happens.
I get a call from a Telkom technician with a serious attitude problem. He tells me he is at my house. I told him that they were supposed to call before they went, to ensure that somebody was at the house. He doesn't care. He's there now.
I get out of him that he is only allowed to wait for 20 minutes. So I tell him to wait and my wife will be there soon...hopefully. My wife gets to the house after 15 minutes and the damn technician is GONE, and while she was driving there, we tried calling the technician back on the number he called me on, but he didn't bother to answer.
So now, my wife is driving around the area trying to find the technician, while I phoned Telkom AGAIN. The lady informs me that she will send the technician and email. I ask why an email when she could call him. But she tells me cause he's hopefully still in the area at the Telkom box. She then apologises for the inconvenience. I'm sorry, but an apology doesn't cut it!
It's now been 9 days since I had ANY Telkom service. When a technician finally gets involved, he doesn't call to make sure somebody is there (as instructed) but just pitches up. He doesn't even bother to wait 20 minutes!!!!
Pathetic doesn't even BEGIN to describe this.