No service support

Landline faulty late Oct 2015. Fault logged on Telkom automated fault reporting facility during Nov 2015. No response. Fault logged telephonically with Telkom technical support early Dec 2015. Telephone call from technician around 24 Dec, when no one was at home. At this time all ADSL services also out of order. Technician advises that fault be reported again. Fault reported on 6 Jan. No response. Escalated. Numerous phone calls to follow up, each time waiting between 20 and 30 minutes for technical support to answer the phone. On 6 Jan I am advised that the system records status as \irrelevant". Upon enquiry I am told technicians will sort it out by end last week. Numerous calls this week again. Escalated again. It does not help to relog the fault on Telkom website or via sms. All I get back is an sms message that the fault has already been reported. This afternoon I am advised that the fault was allocated to technicians Naidoo and Molate on 6 Jan"