No Service since Upgrade

I have upgraded to the new Big Deal offer of 40G any time and 40G night owl data offer during August 2018. The above SIM card and data package is still NOT active.

New Rooter Huawei B525 delivered: 31/08/2018 New Rooter serial number: ********** ********** 8 New MT LTE Sim Card number: ********** ********** 133152 Mobile number: **********

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The old package a 20G any time and 20G night owl data details are as follows: The above SIM card and data package is still active

Rooter Huawei B315 delivered: Contract expired August 2018 Rooter serial number: ********** ********** 1 MT LTE Sim Card number: ********** ********** 404490 Mobile number: **********

Now it is simple, the old SIM card must be deactivated and the new one activated IN THAT ORDER….I don’t understand why this should take 5 weeks and why no one in Telkom can understand this nor is willing to help me??? Please see attached email trail of how long I have been trying to sort this out.