No service since mid-December 2014!

In mid-December 2014 we logged a request for Telkom to move our landline and ADSL services from our home in Mafikeng to our new residence in Glenadrienne (Johannesburg). We didn't receive any response from them until mid-January, when we received a reference number and were told that technicians would come on 20th Jan 2015, and that it was an all-day appointment. No-one arrived that day, despite receiving an SMS at 3pm to say that a technician had been dispatched to fulfil our order. The following day we received an SMS to say that our appointment had been rescheduled and a technician would come on 22 Jan. Again, no-one arrived. <br> We have tried calling the Customer Care centre, but have been on hold for up to 25 minutes!! We have sent an e-mail to their Customer Care centre, but have not received acknowledgement of receipt nor any kind of response. <br> <br> This kind of service is appalling!! We received excellent service from the technicians in Mafikeng, but Johannesburg is NOWHERE in terms of their service delivery.<br>