No service since last year

On the 20th December 2015 my service was cut off, since there were heavy storms and lightning I assumed they had impacted on the service so I logged a call. After logging a call I received an sms saying my account is in areas and to avoid suspension I must pay, I didn't understand this because I pay my account on time but none the less I paid to avoid suspension.<br> <br> A technician called me to find out about the problem and confirmed it reflected on his side but he couldn't do anything about it since my account was suspended and I must call billing and sort that out which I did. I was told that I had been paying on an old account so even though my account was current the new account which I had no idea about was in areas and they would move the funds to the new account.<br> <br> Its now the 10th, I have no internet and the areas I supposedly was in are false as after the reconciliation Telkom owes me more that R1500. In the meantime I have no service, I have to spend money or ridiculously expensive and unreliable mobile data bundles (R750 on both telkom mobile and mtn) while VOX is still charging me for the ISP service.<br> <br> This is unacceptable, I pay my accounts on time all I ask for is service