NO SERVICE SINCE AUGUST 2014

WE STARTED A LTE CONTRACT IN JULY 2014. IN THE FIRST WEEK WE RETURNED THE DEVICE AS WE COULD NOT RECEIVE LTE SIGNAL ALTHOUGH A TELKOM CONSULTANT PROMISED COVERAGE. THE SIGNAL WE RECEIVED WAS 2G. TELKOM SENT TECHINICAL STAFF TO OUR HOME TO INSPECT AND HIS REPORT STATED ZERO TO VERY POOR LTE SIGNAL. WE THEN OPTED TO INSTALL THE LTE BOOSTER AND WAITED MONTHS FOR A CONSULTANT TO CONTACT US FOR INSTALLATION. AFTER ABOUT 6 MONTHS WE DECIDED TO CANCELL OUR CONTRACT DUE TO WE HAD ZERO USAGE OF OUR DATA SINCE AUGUST OF 2014.ONE OF THE STAFF AT THE CALL CENTRE SAYS IF WE CANCELL THE CONTRACT WE HAVE TO PAY A FEE OF OVER R14000, YES R14000 FOR THE DEVICE. I THEN WENT TO THE STORE AND RECEIVE A QUOTATION FOR THE DEVICE AT A COST OF R1380.00 FOR THE SAME DEVICE.. I HAVE SENT MORE THAN 50 EMAILS AND COUNTLESS CALLS TO THE CALL CENTRE VISITED STORES BUT EVERYONE SEEMS TO PASS THE BUCK.IN CONCLUSION WE HAVE BEEN PAYING SINCE JULY 2014 FOR A SERVICE AND USED ZERO DATA SINCE AUGUST 2014, TODAY DATE IS 21 JULY 2015 AND OUR ISSUE IS STILL NOT RESOLVED AND ZERO SERVICE TO OUR RESIDENCE