No service since 24 January 2016

I have had a problem with my business telephone line/ADSL since the 24th of January and this has negatively affected my business since this is the only telephone line I have. According to Telkom, the cable was ****** but there seems to be no urgency on Telkom's side to replace the cable and restore the service. It appears Telkom does not value small businesses because I don't think I would have gotten the same reaction and treatment if my company was a big business. My business depends entirely on telecommunication and internet access and if Telkom does not escalate the case, I don't see my business ever recovering from the damage this has caused.