NO SERVICE SINCE 22 MARCH 2017!
<p>PLEASE READ MY PREVIOUS COMPLAINT TO THE END: Line faults reported 21 & 22/03/2017. It is totally unacceptable that I remain without telephone & ADSL connection yet Telkom has been charging me for its services rentals, etc.!</p>
Copied from: Line faults reported 21 & 22/03/2017. Nothing done.
How many more useless reference Numbers do I have to be given to fob me off that something is being done, which it is NOT!
1. On 21 March 2017, I reported no ADSL cable service & received reference No. 135CNK210317. To date still have no connection nor has anybody contacted me nor visited my premises to check cable connection & reason for this. Telkom is my ISP, but there is obviously lack of client interest & support. My Telkom login website just shows 'Fault In Progress' ????? Next day I had to add fault report re noisy telephone line, but only got ***. Both emails state: 'Please refer to your Fault Reference number in all correspondence with Telkom in this regard' This is a joke as Telkom does not supply email nor fax contact details.
2. Response 30 Mar 2017: Hi anna-forbes,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI **********
Regards Launa
Response 2 April 2017: Official private business reply:
Hi,
we have escalated the fault to the dispatchers to arrange an available technician to attend as soon as possible. Fault reference is 14573.
Regards Garreth Telkom Social Media Team
7 April, I received an SMS advising that Fault 611CNK220317 is in hand with Telkom's Technical Dept. It's now 24 April & I continue to remain without Telephone & ADSL! I SERIOUSLY NOW DEMAND THAT A MANAGER PHONES ME ON ********** 109 to explain all the above lies.
Copied from: Line faults reported 21 & 22/03/2017. Nothing done.
How many more useless reference Numbers do I have to be given to fob me off that something is being done, which it is NOT!
1. On 21 March 2017, I reported no ADSL cable service & received reference No. 135CNK210317. To date still have no connection nor has anybody contacted me nor visited my premises to check cable connection & reason for this. Telkom is my ISP, but there is obviously lack of client interest & support. My Telkom login website just shows 'Fault In Progress' ????? Next day I had to add fault report re noisy telephone line, but only got ***. Both emails state: 'Please refer to your Fault Reference number in all correspondence with Telkom in this regard' This is a joke as Telkom does not supply email nor fax contact details.
2. Response 30 Mar 2017: Hi anna-forbes,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI **********
Regards Launa
Response 2 April 2017: Official private business reply:
Hi,
we have escalated the fault to the dispatchers to arrange an available technician to attend as soon as possible. Fault reference is 14573.
Regards Garreth Telkom Social Media Team
7 April, I received an SMS advising that Fault 611CNK220317 is in hand with Telkom's Technical Dept. It's now 24 April & I continue to remain without Telephone & ADSL! I SERIOUSLY NOW DEMAND THAT A MANAGER PHONES ME ON ********** 109 to explain all the above lies.