No Service since

I am very unhappy with Telkom's service and call centre. It seems as though the whole of Eersterust community is whithout phoneline service. <br> My Service was the first time of from the 5th to the 10th.. after numerous of calls to callcentre .the agents simply said that a technician has been sent . When I received a courtesy call from one if the agents he confirmed that the \cables were ****** "Why did the callcentre not say that in the first place or do you keep your agents misinformed??<br> <br> Now My line is off since the 23 rd January to date . I logged a call via sms service and received a reff nr 1400CTK280115 confirming that my fault is in the hands of a technician - when I called you call centre on Friday ? After waiting almost 15 min for someone to answer - She hung up on me - I asked someone to follow up on my behalf today . Martha from the callcentre is still saying that technician has been sent out . <br> How long does it take for a technician to come ??I mean this is unacceptable. Can someone actually tell me what really wrong ? Is there once again a cable theft or is your technicians simply LAZY ???"""