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silvarani R

1 reviews | Active since Apr 2014

10 Sept 2015, 12:54

NO SERVICE SINCE 15 JULY

ince 15 July my Telkom landline. Initially I called to log a fault and there was a \fault in the area". I left it for a week - no response. Then I logged a fault ***9. I received an auto e-mail that they would deal with it. A week later I escalated the fault . On the 25th Aug i received a call from the technician to say my service has been cut. On the 13 aug jessie cancelled my service in error and to date on restored . On the 25 Spoke to Tando who assured me the line will be restored in 7 days. On 02 Sept spoke to Sibonelo said tat it now takes a further 21 days for the tech to com out and reconnect the line<br> Please can i get a response from telkom as my security servise works with telkom line.<br> <br> """

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Replies (1)
Telkom
Telkom's reply10 Sept 2015, 13:10
Official
Hello shamimr,

Thank you for bringing this matter to our attention.

Kindly be advised that this is to confirm that we have received your query and we will revert back to you with feedback.

Your Social Media reference number is SM144354.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo
Telkom Social Media Team
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