NO SERVICE, Service Provider

I called telkom on the 29th October 2015, to ask them to disconnect my land line as I am moving houses. I also supp**** them the information of where I will be moving and that I will require that the line be setup at my new premises, they informed me that a technician will contact me and come to my new premesis in the 1st week of November. I am still waiting.<br> <br> I sent a \contact me"form on the telkom website last week and I still did not have any response.<br> <br> I need this issue sorted immediately"