No service/response & my business standing still

I logged i fault on the 15th ***. My land line has been down and my 10mb line has been dropped to 703kb downstream and 727kb upstream. It has been now 7days that i have not been able to do business and loosing income as im self employed. All those adds that you have on TV saying that you care about one's business is a load of Bull ****!!!!!! How can anyone run a business when you do not get any service form your service provider. This is so unexceptionable and the saddest thing is that nothing will ever be done. It is such a shame that these big service providers do to not take accountability for their bad service or no service. But when you dont want to pay them at the end of the month because you have not received any service, then you as the customer is the bad one. Im at the point that im getting legal advice to sue for lose of income, as i do not know how im going to pay my staff @ the end of the month. Thank you Telkom for taking the food off my family and my staffs families table, while you all are living the luxury LIFE. Telkom are a bunch of ****s, they keep taking and not giving anything back to show for it.