no service / repairs for 3 months

on the 8th of Jan we had a storm and our lines went out. When we reported it they said they would investigate. a week later they told us it was cable theft. Telkom then advised it would take some time as we are a high risk area????? We the found out they had no stock of the cables? in the meantime we are still being billed for the ADSL line even though we have had no service. This morning I was advised the case is closed even though I have no ADSL and phone line ????? HOw is this possible???<br>