HH
Heinrich H

1 reviews | Active since Feb 2017

03 Feb 2017, 13:13

No Service Rendered

<p>My telephone and ADSL line has been off since 09 January 2017. To date 26 days. I have reported this on (ref nr. 4ATK110117):</p> <p>10 Jan</p> <p>16 Jan</p> <p>24 Jan</p> <p>27 Jan</p> <p>03 Feb</p> <p>I am however still receiving invoices. How does Telkom expect payments if there is no service rendered? Excactly a year ago the same issue and it took them more than a month to fix. Seems like their business plan is to render service for only 11 months of the year. Unhappy customer who is on the verge of seeking better, more profesional data provider.</p>

0
Replies (2)
Telkom
Telkom's reply03 Feb 2017, 15:23
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

HH
Heinrich H's update03 Feb 2017, 17:07
Reviewer Update

A Telkom technician arrived just 4 hours after the above review. Problem is resolved.

Thank you