No Service Received

I logged a call (691CRZ160215) on the 16 Feb. 2015 for telephone line that is now down. I continued to follow up with the Telkom call centre 10210 / *** on endless occasions, often getting the same response - that the matter has been forwarded on for escalation. In the last week, things have gotten even worse, where I now dial the call centre number (have held on for 1/2 an hour on 1 occassion) and just donot even get through to an agent.<br> <br> This is a home prepaid landline, where I have both my parents (both over 70 yrs old) who are entirely dependant on this land line as a means of communication. They are not cellphone savvy and I donot expect them to be. This is utterly disgusting that I have to wait for almost a month now, and still have gotten no where in having my issues resolved. i am now resorting to Helo Peter to try to get assistance!!