no service rebate not received

Item: Telkom
Rating: 2
Author: Tanya F

I was promised a rebate for the 3 weeks that I did not received service on my adsl line due to a repeated technical fault. That was 4 months ago and I am still waiting. When will this amount be refunded to me because I paid the full month when it was only meant to be 1 week.

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Replies (1)

Telkom's replyOfficial

02 Apr 2015, 19:01

Hello nsmarley,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM101030.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply02 Apr 2015, 19:01

Official