LS
Luis S

1 reviews | Active since Oct 2010

25 Jan 2017, 11:03

no service, poor performance, stop cheating me out of my money - day 293

<p> </p> <p>Telkom has still not resolved my problem with LTE. I've paid around R7000 for this service thus far but am only able to use it 30% of that time. Should I be consulting with the consumer council about this or Telkom Billing? I would like my money back for downtime OR free services according to the downtime<br /><br />I've also app**** to have my ADSL line upgraded to 8mbps. Which it used to run on for atleast 5 years. This process was done manually, and ran 100% for the first 2 days, syncing a little below 8mbps. But this has subsequently overridden and now the max sync is 5.6mbps stable. This means telkom have implimented a limitation. Please remove this limitation.</p>

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Replies (2)
LS
Luis S's update25 Jan 2017, 13:02
Reviewer Update

Added. Telkom has resolved the ADSL line issues. Its apparent that you cannot get line issues resolved efficiently if you use a 3rd party ISP. Thanks a million Telkom ADSL

LS
Luis S's update26 Jan 2017, 08:55
Reviewer Update

"Official private business reply:
Good morning.

Sorry for the inconvenience caused. Our team will be in touch to advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team."

I have hundreds of messages like this, a year later still not resolved