No service / Poor assistance

<p>I have problems with my LTE. It started great and after a year and some months it started giving issues. It shows it is connected but there is no internet access. Then I have to reset my router to get it to connect again. Sometimes after 2 minutes, sometimes 5 or even 10. But it loses connectivity and yet still shows as connected. When it is connected, I barely get 1mb/s speed on an up to 150mb/s contract. I phoned the call centre and was on the phone for over 40 minutes, mostly on hold. The person assisting me was practically wasting my time, getting me to do and check things that I told him I have already done, and wanting information from the router and even the contract that isn't available. Is he even trained?! He put me on hold to log a call and after being on hold for a while the call just went dead. want this sroted out. I am on month 19 of 24 of my contract and can't wait for it to end. I already cancelled my mobile contracts and will port asap.</p>