1 reviews | Active since Dec 2009
NO SERVICE, PASSING THE BUCK, BLAME GAMES
I Ordered a phone line and 4Mbps ADSL line on 07 Jul 2015, on 14 Jul 2015 a technician notifies me that there is a cable fault and I need to wait 3 to 5 days. 2 weeks later my phone line is installed but no ADSL. I had to AGAIN apply for ADSL, this was on 29 Jul 2015. I was told it would be installed in 3 to 5 business days. I Phoned in on 04 Aug 2015 to find out progress but was notified order was never done. I apply AGAIN and was told 5 to 7 business days for ADSL to be active. Phoned in on 14 August 2015 and was notified that ADSL not active as a deposit of R700.00 is required I was NEVER informed of this. I went instantly to pay the deposit at a Telkom Direct as I was informed this is INSTANT. I phone in to confirm receipt of deposit and get notified it takes 48 Hours to reflect unless I send in the confirmation. I send in the confirmation but get told it would take 24 hours to show. Phone in on 15 Aug 2015 to find out about deposit reflecting and it does but someone canceled the order on the 14 of Aug 2015 for who knows what reason and I have to apply YET AGAIN and have to wait another 7 business days. This is insane almost 2 months that I have been waiting for my ADSL.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135028.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135028.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
