1 reviews | Active since Oct 2011
No service, passing the buck and ********
I have 2 contracts with Telkom/8ta. The last few weeks the 3G/LTE service has been so poor that I am stating to lose business. I have app**** for a land line, no landlines are being rolled out. I have tried to apply for fibre and no fibre to my area has been rolled out. <br> <br> I am stuck with 3G/LTE service which is non existent and no one seems to hear my complaints. Since I have started complaining I have received no reference numbers nor feedback. The live chat greets me and asks how they can help. When they see the complaint they kick me and pass me around and spoken to in a very condescending manner.<br> <br> I can barely get my emails through. Down load speeds are fine, upload speeds are worse than the 90's dail up.<br> So where is the lightning speed of LTE now? My emails send at 0.30 Mbps that is very bad. I have logs and tests of how the service has been poor. <br>
Thank you for making contact with us.
Please be assured that we have sent your query to the Team for further assistance, they will be in contact with you.
Your reference number: SM177918
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that we have sent your query to the Team for further assistance, they will be in contact with you.
Your reference number: SM177918
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
