No service or response to my query

I have recently requested a dsl line migration from telkom to afrihost. The technicians at afrihost informed me that the move has been blocked my telkom. I am unable to get hold of telkom for an explanation for this block. I have tried calling (calls get dropped after being on hold for 40 minutes), logging an online fault (no response from telkom), even trying the telkom online chat (no response from from agent Clint Petersen). I just want a simple answer to my question, but telkom's customer service is non-existent!!!