No service or response from telkom

Telkom promises a service - which we pay for - but does not deliver!!!<br> Reported faulty Telkom and ADSL line on the 21st of November to Telkom. Since then have spoken to numerous operators, and supervisor - nothing has been done, the line is still not working after many promises have been made, phone calls and escalations! Non one seems to be able to help with the problem, and no person can give me a clear and direct answer as to when and who will be fixing or taking charge of this problem. In the mean time they keep in billing me the monthly fee and I cannot do my work!!