NO service or response

17 June 2015 i went to century city Telkom store to apply for new line with ADSL.<br> i had all the paper work done. and i was told that i would have a technician at my door in 2 weeks.<br> after 3 weeks had past i decide to contact telkom to find out whats happening. they then told me that the paper work had not even been processed and is sitting in the back office. i asked to have this escalated <br> anyway after more than i month from the application. i get a notification to say that it would only be done end of july. again another month. but few days later i received a sms saying that its been brought closer because they early slot has became available . they technician arrived at my house at 14 july 2015 at 4pm. and told me that he need to go to the exchange. he did so and returned to say that there is not enough connected wires from the exchange to my telephone pole. he than stated that he will need to let telkom know (as he is a contractor) that they need to know this. he said i should contact him on friday (17 july 2015) to find out if telkom had done this. i contacted him but didnt get a response. i would like this to be resolved without phoning another call centre agent.