NO SERVICE OR NO ANSWER AND NO RESPONSE

I selected a Telkom smart package online 2,5weeks ago and requested that a agent call me back, needless to say no response. I called the next day had to listen to the recording of how good telkom is and their promotions for 15min no answer. <br> <br> A week later I requested online again for agent to call me and again without any success, I followed up with a call 2 days later after holding for 12min no one answered. <br> <br> I finally got through to the sales department todayafter holding for 14min , just to be told I have to go in to a Telkom store to go ahead, when I pushed the issue regarding why this process can't be initiated over the phone I was told that she will transfer me to the sales department (I selected option for new client) she refused to give me a reference number or her name (it really didn't sound like she was interested in assisting me at all) she switch me over to sales and after holding on for another 5minutes I just accepted defeat. <br> <br> I know I'm a small client but it really do not feel like telkom wants my business. I you don't want to assist please assist me in recommending a service provider. <br> <br> Please assist