No Service or feedback for 2 weeks

Hi, <br> <br> I phoned Telkom requesting an upgrade of my Telkom adsl line and internet connectivity from 4 MB to 10MB on the 16 Jan 2015.<br> On 20th of January my Telkom line was completely disconnected with no adsl connectivity or phone ringtone. A fault reported on the 21/01/2015 with reference number 241CTK210115. <br> The Telkom technician arranged for a meeting on 23rd at 9 am , he never arrived the day. <br> Sunday morning 25th the technician arrived. The line was connected but not stable. I informed the telkom technician and said that the line is incorrect and that it is not syncing at the correct speeds. <br> The Telkom Technician then made a threat he is going to call the police as I was not home at the time and he forgot his equipment if I dont open for him. <br> I received a SMS notification that the fault has cleared, I responded to the SMS with the answer NO, due to the line connecting and disconnecting and not being stable as it was before.<br> I logged another fault on sunday 25th afternoon reporting the instability of the telkom line and that it is not a 4MB link reference number ***. <br> One week passed and I logged another fault ref nr 188CTK310115. <br> No feedback as yet.