No service or Feedback

On the 25 May I requested on line that my land line be moved to a different address. Since then I have not heard a word from Telkom.

I have called three times and each time I am told that my request is logged but that there is a technical issue with my account. When I ask what the issue is, I am told that the call centre agent cannot answer this question only the IT Dept can. When I ask them to put me through to the IT Dept or give me a number I can contact I am informed that this too is not possible. The only thing that the call centre agent can do is escalate the problem and someone has to contact me within 48 hrs.

So much for that. Still no call. Still waiting for my line. When I do call back a week later, I am given the same story from scratch.

We are very sorry Sir, we do understand your frustration sir, Please bear with us sir, we will eacalate the problem sir.

So what are my options now ????

AN ICASA complaint maybe ????