No Service or Customer Service

<p>Telkom, this company of mine have been a client of yours for over 16 years but that clearly means nothing. I first reported my intermittent fault over 6 months ago but in November 2016 it got so bad we could no longer function. </p> <p>I reported the fault, reference 30CRK081116, your technician came out and after checking nothing told us our PABX was a problem. I told him that was impossible as nothing had changed at our offices so it could never be our PABX but he/you charged me an unnecessary call out fee. I called my PABX company who came out at a cost of just over R1000 to check everything and they confirmed the PABX was not the problem.</p> <p> </p> <p>Reported a second fault, reference 689CRK170117, technician came out tested line outside and inside my offices but found no fault. I showed him that the line was very slow, showed him speedtest of less than 1meg on 10meg which moved up to about 7meg after a rest and how it fell back below 1meg after 10 to 20 minutes. He had no answers but was happy to pass us onto another company who could come out and offer better product (Not Telkom Product). </p> <p> </p> <p>Reported fault, reference 473CRK010217, again today and got an interesting call back from probably the most helpful persona at Telkom Athi. Athi told me there is definitely a problem with the line, he can see from system that the line is very intermittent and is a problem. </p> <p> <br />I have been paying for a 10meg line that has not even give me 1meg so you have overcharged me. You owe me money for ADSL line as well as unnecessary callout. </p>