No service or communication at all from Telkom

My ADSL line has been off for three weeks now and absolutely no reply from Telkom. I cancelled my line as this seriously affects my productivity and I am unable to work to to this. If Telkom debit orders me this month, I will be reversing this debit order and then hopefully getting some sort of response from Telkom. I refuse to pay the full amount this month, seeing that my line has been off for almost the entire month. My Telkom ref: ********** 0.