No service or any feedback on what is going on

Telephone line and internet down since 31 July 2015.<br> <br> 14 days now and when I call I get told this will get escalated but no explanation why this is taking so long. Got my bill yesterday and paid for service I have not received. Lost 3 clients and another job this weekend which I will probably loose too as Afrihost still has not been able to provide me with data as well which I paid for already last week.