No service or accountability from Telkom staff

<p>The service I have received regarding fault number 836CNZ050916 has been absolutely *******.</p> <p> </p> <p>The call centre staff make up answers to queries. If I ask a question I get one answer, call back an hour later and get a whole different answer and they just say they don't know where the first person got their info. Clearly its just made up to get the caller off the phone. The supervisors just hang up on you. A supervisor/manager named Bianca explicitly promised to get more information and took my number to call me back and just never did.</p> <p>Social media staff mostly just apologise and promise to provide more feedback but never do. </p> <p>Call centre and social media staff all say a tech is assigned and would call but that never happens. In fact, I was told a tech was assigned on 06/09 and did nothing. I was told on 08/09 a tech was assigned again and would call either on 08/09 or 09/09 to plan when to come out. On 09/10 I was assured a tech was assigned and fault would be resolved by 09/12 at the latest. On 09/12 I'm told actually a remote tech is testing a completely dead phobe line and a field tech would be assigned after. On 09/13 a field tech was assigned but did nothing. On 09/14 a field tech was promised to come out in the morning. No field tech called or arrived.</p> <p> </p> <p>Noone is willing to provide any contact details for any person related to dispatch or management of technicians. The complaints line via the call centre goes to a dead line. </p> <p> </p> <p>I don't understand why this process takes so long. The fault is not a complex one. A falling tree damaged the phone line. I can point out to the tech exactly where. Its not difficult stuff.</p>