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Tracy S

1 reviews | Active since Dec 2015

25 Jan 2017, 19:29

No Service on Wireless Broadband

<p>I've had a contract with Telkom for Wireless Broadband for almost a year now. In the beginning everything worked fine, then in December 2016 there was a drastic dip in my internet speed. I logged a call with Telkom on 29 December, a technician came out to investigate the issue on 5 January 2017, and said that Telkom would need to install a booster within 5-7 working days. It is now 25 January and still no booster, I've spoken to the call centre 5 times asking for action, and each time I am promised a response within a few hours. I'm still waiting for a response! Clearly this is frustrating, I'm paying for a contract on data that I can hardly use</p>

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Replies (3)
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Tracy S's update30 Jan 2017, 11:51
Reviewer Update

Oh great, thats all I need. Another reference number and still no feedback and no booster

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Tracy S's update02 Feb 2017, 08:21
Reviewer Update

And still no response

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Tracy S's update07 Feb 2017, 13:46
Reviewer Update

Surprise surprise, a week later and still nothing