No service on Telkom number/network for almost 2 months.

I took out a contract with Mobi Warehouse and the end of May the contract expired. I was then advised that the number was converted from contract to prepaid. I called Telkom as I had no service on the designated cell number. I was advised that I had to refer back to Mobi Warehouse as it still reflected that the number was on contract and registered under the name of a different recipient. Mobi Warehouse confirmed that the number was still on contract and on the number of the business partner at Telkom (Lori Miller).

From: Brandon Makhubo, Mobi Warehouse [mailto:***] Sent: 29 June 2020 12:57 PM To: Samantha Daniels <***>; Christina Moyo, Mobi Warehouse <***> Cc: Helpdesk <***>; accounts <***> Subject: RE: Contract renewal- ***

Hello Samantha,

Thank you for your email,

Please note: The Telkom network have confirmed the lines to have migrated to prepaid as to the contract ending,

We are communicating with the network to double check this at this time, From: Matthew Muizenheimer [mailto:***] Sent: 03 July 2020 02:28 PM To: Samantha Daniels <***>; Brandon Makhubo, Mobi Warehouse <***>; Christina Moyo, Mobi Warehouse <***> Cc: Helpdesk <***>; accounts <***> Subject: RE: Contract renewal- ***

Hi Samantha

This would mean you can now go to a network of your choice to process a port, or directly to Telkom to activate a new contract as the number is registered under your name.

I made contact with Telkom to and it was confirmed that the number is registered under my name and that I would have to wait for at least 24-48 before the card was active. I still don't have any service.....why??