NO SERVICE ON MY HOME LINE FOR ALMOST 2 WEEKS

REPORTED MY FAULT ON SUNDAY THE 01 MARCH 2015 AND RECEIVED A FAULT REF NUMBER . I THEN TRIED TO PHONE 10210 WHICH IS THE ONLY NUMBER THAT YOU CAN REPORT A FAULT ON BY THE WAY, WAITED 15 TO 20 MINS ON MY CELLPHONE FOR THEM TO ANSWER ON 3 DIFFERENT OCC. I ASKED TO SPEAK TO A MANAGER AND WAS TOLD THAT HE WAS OUTSIDE SO I COULD NOT SPEAK TO HIM?WHEN I PHONED YESTERDAY THE 10/03/2015 THEY TOLD ME THAT THE FAULT HAD BEEN REPAIRED??? I STILL HAVE NO SERVICE AND NO WIFI AS MY MWEB SERVICE IS ALSO CONNECTED HERE. THEY GAVE ME A NEW FAULT NUMBER. READY TO PULL MY HAIR OUT. TELKOM DONT HAVE TO WORRY ABOUT SERVICE BECAUSE THEY DO NOT HAVE ANY!! SO TELKOM DONT ADVERTISE YOU ARE USELESS!! THE END OF THE TUNMER AND UMBILO ROAD INTERSECTION HAS BEEN DUG UP WITH THE CABLES EXPOSED FOR 2 WEEKS WITH NO WORKER IN SITE