No service on landline

Utterly disappointed in telkom, we used to get such great service from them over the years and now it seems that, that service is just going downhill. We logged a call with telkom on the 4th October as our landline was not working and we still have had no calls or feedback. They just tell us that it has gone through to the technical department. Then I get an SMS yesterday telling me that the fault has been fixed but still my landline is not working. Called them to let them know that it is still not working and I get told that I will get a new reference number sent to me. Do I have to wait another month? Really Telkom, you can do better than this!!