No service on fibre installation

Was part of the Fibre to home trail in our area. On 6 February the link was disconnected. After numerous calls and logging an incident, technician was send to attend to the call. <br> He was unable to do anything as he was not informed that it is fibre and not copper. The incident has been escalated but have not received any feedback. Have raised an escalation on a daily basis but no response received. Look like Telkom created a product they cannot sell.